Terms of service

Welcome to Haramain Giving. These Terms of Service govern your use of the Haramain Giving website and the services available through our online store.

By accessing or using our website, placing an order, or making a charitable contribution through our platform, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Haramain Giving

Haramain Giving provides an online platform through which customers can select and contribute towards charitable giving options and services available in Makkah and Madinah.

Available services may include feeding pilgrims, distributing dates and water, gifting Qurans and prayer rugs, providing prayer chairs and wheelchairs, Fidyah, Kaffarah and Umrah Badal.

The services available on the website may change from time to time.

2. Eligibility

By using this website, you confirm that:

  • You are legally capable of entering into a binding agreement under the laws applicable to you.

  • The information you provide is accurate and complete.

  • You will use the website only for lawful purposes.

  • You will not use the website to interfere with, damage or misuse our services.

If you are using the website on behalf of another person or organization, you confirm that you have the authority to do so.

3. Products and Charitable Services

The services displayed on our website are subject to availability and may be changed, updated or discontinued without prior notice.

We make reasonable efforts to provide accurate descriptions, images and prices for each service. However, minor differences between website images and the actual service or materials used may occur.

The specific details of each charitable service are provided on its respective product page.

4. Prices

All prices displayed on the website are stated in the currency shown at the time of purchase.

Prices may be changed at any time without prior notice.

The price applicable to your order will be the price displayed when you complete your purchase, unless an obvious pricing or technical error has occurred.

Any applicable taxes, payment processing charges or other fees will be handled according to the information presented during checkout.

5. Orders and Contributions

When you place an order through our website, you are making a request to purchase or contribute towards the selected service.

After submitting your order, you may receive an order confirmation by email or through another communication method provided during checkout.

An order may be cancelled or declined where necessary due to reasons including:

  • Payment failure

  • Incorrect or incomplete information

  • Service availability

  • Suspected fraudulent activity

  • Technical or pricing errors

  • Other circumstances that prevent the service from being fulfilled

If an order cannot be fulfilled, any applicable refund will be handled according to our Refund Policy.

6. Payment

Payments are processed through the payment methods and payment providers made available at checkout.

You agree to provide accurate and valid payment information and confirm that you are authorized to use the selected payment method.

We may use third-party payment providers to process transactions. Their own terms and policies may also apply to your payment.

7. Fulfilment of Charitable Services

After a successful order, Haramain Giving will arrange or facilitate the selected charitable service according to the details provided on the relevant service page.

The timing and exact method of fulfilment may vary depending on the type of service, operational circumstances and availability.

For services involving distribution, food, gifts or other physical items, the exact item, packaging, location or method of distribution may reasonably vary from the images shown on the website.

8. Customer Information

You are responsible for providing accurate information when placing an order.

This may include your name, email address, phone number and any information required to complete your selected service.

If you provide incorrect information, Haramain Giving may not be able to correctly process or fulfil your order.

9. Orders Made on Behalf of Others

You may use our services to make a charitable contribution or gift on behalf of another person, subject to the details and requirements of the selected service.

You are responsible for ensuring that any information you provide on behalf of another person is accurate.

10. Umrah Badal

If you purchase an Umrah Badal service, the service will be subject to the specific information and conditions provided on the relevant product page.

Customers should ensure that the person for whom Umrah Badal is being requested meets any applicable religious requirements.

Haramain Giving does not provide individual religious rulings or replace advice from a qualified Islamic scholar. If you are uncertain whether Umrah Badal is appropriate for your circumstances, you should seek advice from a qualified scholar before placing an order.

11. Fidyah and Kaffarah

Fidyah and Kaffarah services are subject to the details provided on their respective product pages.

Customers are responsible for determining whether Fidyah or Kaffarah applies to their personal circumstances.

Haramain Giving does not provide individual religious rulings. If you are unsure about your obligation or the appropriate amount, please consult a qualified Islamic scholar.

12. Cancellations and Refunds

Cancellation and refund requests are subject to our Refund Policy.

Because some charitable services may be arranged or fulfilled after an order is placed, cancellation may not always be possible once fulfilment has started.

Please review our Refund Policy before completing your order.

13. Prohibited Use

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to gain unauthorized access to the website or its systems.

  • Submit false, misleading or fraudulent information.

  • Use another person's payment information without authorization.

  • Interfere with the security or operation of the website.

  • Copy, reproduce or misuse website content without permission.

  • Use automated systems to interfere with the website or collect information without authorization.

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.

14. Intellectual Property

All content available on the website, including text, graphics, photographs, logos, designs, icons, videos and other materials, is owned by or licensed to Haramain Giving or its respective content providers unless otherwise stated.

You may not reproduce, distribute, modify, publish, sell or commercially exploit our content without prior written permission.

15. Third-Party Services and Links

Our website may use third-party services, including payment providers, Shopify and other technology or service providers.

We may also provide links to third-party websites.

We are not responsible for the content, availability, security, policies or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and conditions.

16. Website Availability

We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted or completely free from errors.

The website may occasionally be unavailable because of maintenance, technical problems, updates, security issues or circumstances beyond our reasonable control.

17. Errors and Corrections

We reserve the right to correct errors, inaccuracies or omissions on the website, including errors relating to descriptions, prices, availability and other information.

We may update information or cancel affected orders where an obvious error has occurred.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Haramain Giving will not be responsible for indirect, incidental, special or consequential losses arising from your use of the website or services.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

19. Indemnification

You agree to indemnify and hold harmless Haramain Giving, its service providers and relevant representatives from claims, losses, liabilities or expenses arising from your violation of these Terms, misuse of the website or infringement